Work Experience

Senior Manager, People Analytics, Technology, & Systems

March 2021 to Present

• Develop and kick off implementation of the strategy for company-wide people analytics and technology including cross-functional partnerships to enact better prescriptive analytics to improve operational rigor

• Lead a team that provides reporting and analytics to enable each individual role within the people team, along with key stakeholders and business leaders across the business, including working with senior leaders to set targets for executive scorecards, etc.

• Identify projects and initiatives to guide our execution for successful delivery of end-to-end solutions for analysis spanning a wide-range of people analytics topics

• Build the team through recruiting talent, including the leverage of emerging and internal talent, along with development of organizational structure, goals, and objectives in a changing and fast-moving ecosystem

• Built a new, diverse team of 5 people as the first People Analytics- focused team within the organization, with Technology and Systems also as part of the team’s charter

• On track to deliver over 100 analyses, analytical applications. and other analytical solutions to the business and the talent team in the current fiscal year

• Continued delivery of strategic solutions in our Anaplan ecosystem

Head of Reporting, People Analytics

September 2018 to January 2020

Responsibilities

Accomplishments

• Owned and drove people reporting and analytics, both as a technical and a people leader, including hands- on utility engagement through individual contribution of production monitoring and support, along with new development via tableau, PowerBI, Oracle SQL, R, Python, and more.

• Led a team that provided reporting and analytics to enable each individual role within the people team, along with key stakeholders and business leaders across the business, including working with senior leaders to set targets for executive scorecards, etc.

• Served as the business owner for the Data Warehouse which included close collaboration with technical leaders from the IT and the HR Systems teams.

• Led all work around the self-service reporting platform, including driving usage and adoption of the platform and being responsible for the relationship with the vendor.

• Continually delivered on opportunities to understand the challenges of internal clients and follow-through by finding the right tool, means, timeline, and implementation of the resources required for to enable their success.

• Operated daily with a passion for people and genuine interest in the success of eBay, one of the most unique stories in Silicon Valley, and its people through crafting an environment that enabled people to thrive and connect their work to their passions.

• Set the strategy and vision for the Reporting Team for 3-5 years including piloting the course to getting there while further envisioning, defining, and embedding the long-term vision for Reporting and Analytics deliverable solutions throughout the company

• Spearheaded work across teams and functions to ensure consistent standards for data, reporting, and analytics, including serving as the chairperson of the Reporting Council

• Built bridges and was capable of working with people at all levels of the organization, including from different teams and/or functions. Further leveraged finding common ground to create strong, mutually beneficial partnerships.

April 2015 to September 2018

Responsibilities

• Streamline headcount alignment, allocation and forecasting, cross-functionally
  -  Improve forecast accuracy with alignment cross-functionally (FP&A, HRIS, etc.)
  -  Manage the method and tools to track headcount allocation lifecycle

• Scale the analytics infrastructure and cross-functional integrations
  -  Lead additional integration with cross-functional data sets
  -  Enable and incorporate improved data feed methods

• Extend and improve accuracy and integrity of data
  -  Increase end-user engagement for data accuracy
  -  Deploy additional automated data validation and quality assurance

• Use advanced, intelligent data analysis methods to achieve predictive and prescriptive insights
  -  Deliver prescriptive operational insights to end-users
  -  Quantify and study business trends for translation to operational use cases
  -  Leverage predictive analytics to optimize the candidate and employee lifecycle

• Enable and empower the self-service of analytics for end-users
  -  Seek and establish data evangelist partners within the business
  -  Increase accessibility of data reports, dashboards, and applications for end-users at all levels
  -  Improve the self-service analytics experience through ease of use and centralized knowledge

Accomplishments

• Built out the talent acquisition and hire transaction data and analysis infrastructures from the ground up, including:

  -  Hiring the first analytics team within HR, Business Requirements, Tool Selection, Proof of Concept, Server Deployment Project, Data Sensitivity Practices, Data Extraction, Data Processing, Data Structuring, Data Validations, Daily Data Refreshes, Key Performance Indicator Definition, Analytics Training, Self-Service Analytics Dashboards, Team Strategy

• The organization was able to gain from this and move from a position of ad-hoc only reporting to a daily data refresh driving novel insights and analysis to leaders and contributors across the business.

• During my team’s first year, we produced over 60 production dashboards and 10 key production data connections to enable rich analytics content for the business.

November 2014 to April 2015

Responsibilities

• Planned initiatives and managed the program in customer success for enablement of end-user analytics

• Managed the go-to-market process planning including training and development, impact research, system validation, and support processes

• Strategized to expand the data access for customers to improve their analytics and satisfaction through integrated reporting and other data strategies including product roadmap influence to assure customer alignment

Accomplishments

• Produced revenue through the initiative to provide technical services for customers pertaining to analytics and data strategy while delivering solutions of enterprise quality

• Through working to evaluate the current industry standards for analytics, the determination of gaps in the user experience was leveraged to design a services model to fill these functional gaps

April 2014 to November 2014

December 2012 to April 2014

Responsibilities

Operations IT/IS, Sr. Business Analyst

• Managed multiple information system and integration programs across the organization including forward and reverse logistics integrations to 3PL for product fulfillment relating to customer care, ecommerce, and retail distribution operations

• Implemented complex process and system design strategies for end-to-end custom global projects including the planning, design, development, testing, and deployment

• Managed internal and external resources for planning with stakeholders to ensure on-time deliverables and accurate project management

• Engaged in ad-hoc projects as needed and worked with the business to cohesively translate operational requirements into technical requirements

Customer Data & Technology, Sr. Business Analyst

• Developed and managed on-going KPIs to oversee the trends of core metrics correlated to business success and provided regular ad-hoc reports through data mining for initiative relevant insights

• Managed the forecast models and analysis for support contacts, customer warranty inventory and operational expense cross-functionally for profit and loss budgeting

• Led process definition, development and on-going support of customer systems including but not limited to customer relationship management, ticketing and return authorization systems

• Engaged in cross functional projects with impact to customer care as necessary to represent the team and drive ease of process transition for the support organization

Accomplishments

Operations IT/IS, Sr. Business Analyst

• Structured the concept for the launch of a European retail distribution center partnership

• Generated the plans for implementation of the concept design including all technical integrations and increased the visibility throughout the supply chain extension into Europe

Customer Data & Technology, Sr. Business Analyst

• Reduced incremental agent touch points for RMA processing from 4 to 1 which decreased time to resolution for the customer and was correlated to increased satisfaction

• The system implementation was utilized by 400+ end users at the support center and migration was executed without any impact to production customer support systems such as Zendesk

April 2011 to December 2012

July 2010 to April 2011

Responsibilities

• Directly reported to the Executive Vice President of Information Communication Technology (ICT)

• Built and managed the financial business processes for top-tier, high-revenue customers in the division

• Oversaw the division’s operational processes around procurement, budget approval, receivables and payables, purchase orders and ROI for capital expenditures, along with accounting reconciliation

• Managed division reports including quote, order, forecast, revenue, and profitability reports for leadership while monitoring division specific trends

Accomplishments

• Participated in a 60-person group (~30,000 company employees) to design Intertek’s new CRM system through building out business process, system and data requirements

• Successfully designed data validations and the interface for the order to cash flow system